Code 28
The drivers for this device are not installed (Code 28)
Windows cannot find a driver for the device. Typically seen on fresh Windows installs.
What you may notice
- Device listed as "Unknown Device" or "Base System Device"
- Device has no functionality
Likely Causes
- Missing motherboard chipset drivers
- Missing specific peripheral driver
Before changing a driver
Record the exact error code and device name, save open work, and restart the PC once before making a deeper change. Check whether Windows Update or the PC maker has a model-specific package, and create an available restore point before removing software. Stop if the menus or hardware details do not match this guide.
Troubleshooting The drivers for this device are not installed (Code 28)
Follow this flowchart to isolate the cause of the error.
How to fix it
Step 1: Identify VEN/DEV
Find the Hardware ID in Device Manager properties to identify the exact component.
Step 2: Install Chipset Drivers
Install the Intel or AMD Chipset drivers from your motherboard manufacturer.